Refund and Return Policy

Refund and Return Policy for Mallnet Electronics Enterprise

1. General Policy

We strive to provide excellent products and services. However, if you are not satisfied with your purchase, you may be eligible for a return or refund, subject to the conditions outlined below.

2. Eligibility for Returns

Returns are accepted within 24hours of delivery for most items. Exceptions may apply for specific products. Please contact us for details.

3. Return Procedure

To initiate a return, please contact us at axeglobalmarkets@gmail.com or +254703233281 to obtain a Return Merchandise Authorization (RMA) number.

4. Return Conditions

Returned items must be in their original packaging and in the same condition as when they were delivered. Items that have been used, damaged, or altered may not be eligible for a return or refund.

5. Refund Process

Refunds will be processed within 3-5 business days of receiving the returned item and will be issued to the original payment method.

6. Exceptions

Certain products may have specific return policies. Please refer to the product description for details.